ClearVisit
Designing a connected scheduling experience for patients and healthcare teams.
Overview
ClearVisit is a healthcare SaaS platform designed to simplify appointment scheduling for patients and streamline operations for medical practices. The experience connects a patient-facing mobile app with a desktop management portal, allowing patients to discover and book appointments around their availability while giving clinic staff the tools to manage schedules, patient requests, and appointment capacity.
Through research-informed design decisions, I focused on creating an intuitive mobile experience and an efficient, scalable desktop platform that balances patient convenience with the operational needs of healthcare providers.
Year
2026
Tools
Figma
Adobe Creative Suite
Challenge
Patients expect healthcare scheduling to be as convenient and accessible as booking travel, ordering food, or managing their finances. Yet finding and managing medical appointments often involves multiple platforms, phone calls, unclear availability, and limited scheduling flexibility.
Role
Lead Designer
Goal
Create a intuitive mobile experience and an efficient, scalable desktop platform that balances patient convenience with the operational needs of healthcare providers.
The Problem
Patients expect healthcare scheduling to be as convenient and accessible as booking travel, ordering food, or managing their finances. Yet finding and managing medical appointments often involves multiple platforms, phone calls, unclear availability, and limited scheduling flexibility.
These challenges extend to healthcare providers. According to a 2026 MGMA Stat poll, 32% of medical groups reported higher patient no-show rates compared to 2025, adding to the operational pressures of managing appointment availability, cancellations, and scheduling conflicts.
While patients need a simpler way to find and manage appointments that fit their schedules, healthcare teams need more efficient tools to coordinate care and maximize appointment capacity. Both audiences are navigating the same scheduling process, but with different needs and priorities.
Research
Before designing ClearVisit, I explored the challenges patients face when scheduling medical appointments and the operational pressures clinics encounter when managing them.
My research focused on understanding where scheduling friction occurs, how patients prefer to find available appointments, and which workflows create unnecessary administrative work for healthcare teams.
The goal was to identify opportunities for a connected experience that improves appointment discovery for patients while making scheduling operations more manageable for clinics.